Foster Positive Communication
Communication is an art. When successful, the doors are opening and the quality of our life is affected by its positiveness. This course explores the laws of communication and its traps such as justification, confirmation, criticism. It lays the foundations for an attentive and positive communication, conducive to the alliance with those around us. Active listening is one of the cornerstone of a good communication: knowing how to question, reformulate, synchronize to establish a relationship of trust with everyone.
Communication laws (11'00)
We cannot not communicate”. Everything is communication. Every expression, gesture, word, silence speaks of you, speaks for you. Clear and positive communication is the base of a great relationship. We will see in this video the 4 major laws of communication: the keys for the first 5 minutes, the transmission-reception difference, communicating beyond talking and how humans are an iceberg.
The 4 traps of communication (10'22)
Are you sometimes misunderstood? Do you sometimes not understand the person you are talking to? Thomas d´Ansembourg, pioneer of Non-Violent Communication, distinguishes 4 traps in our way of communicating. Judgements, beliefs, binary thinking and disempowering language.
Adopting a constructive attitude (8'45)
How can we maintain a constructive attitude to facilitate cooperation at work and manage disputes and conflicts with ease? We will see the 3 hindrances to avoid (criticism, confirmation and justification) and the 4 good habits to maintain. These attitudes will help you reopen the field of possibilities.
Practicing active listening (11'34)
How to practice active listening? Above all, what is the basis of active listening?
Availability, curiosity and openness. Here are the 3 key principles to which you can link 3 tools: synchronization, questioning and reformulation.
We are going to study these qualities and tools that will make you an excellent communicator
Signs of acknowledgement (12'16)
Human beings need attention and consideration to fully express themselves and give the best of themselves. As adults, acknowledgement seems to take a back seat, especially at work.
So why are signs of acknowledgement so important? Why are they so little or so badly given? And especially how to give them?
Creating an alliance with your boss (8'20)
How do you create an alliance with your boss? How can you improve your relationship with your superior: finding your place in front of your boss, understanding the implicit and explicit needs of your superior, telling them your coaching needs, and adjusting your communication style with them.