Develop your Leadership
Have you acquired the fundamentals of management through training and/or your experience on the field? By the end of this course you will have learned additional skills that differentiate the manager from the leader. You will have a positive and sharp outlook on your role as a leader and on how to build your career. You will know how to be assertive and provide vision, you will dare to take risks. You will master the most complex situations of conflict with clients and teams, and change management. You will manage groups with ease: coping appropriately with contradiction and leading touchy meetings.
The ABCs of leadership (10'54)
What does it mean to be a leader? What is leadership? Are you a leader? In this video we will see the definition of leadership, the winning equation of a true leader and the challenge of developing leadership. You will also find tips to develop YOUR leadership.
Assert yourself healthily : without flight, aggressiveness and manipulation (11'56)
What attitudes do you adopt by reflex when communication starts getting tense? How do you behave when you are in the middle of a conflict? Do you slip into flight, aggressiveness, manipulation or do you choose healthy affirmation? This video will describe to you the 3 ways of communication that will lead to a dead end. And furthermore advise you on the 3 attitudes that you need to deal with in order to reach assertiveness, a healthy level of self-affirmation.
Cultivating a positive outlook (8'27)
The art of cultivating a positive outlook. “Think positive, smile, be positive, look on the bright side,” as the magazines write. Seeing and considering (prophesying) the best will actually give you a better chance of having a happy life. At least you can be aware of the filters of perceptions (selection, interpretation and generalization) that distort your view of reality, often in a very negative way.
Leadership and influence (10'02)
You want to develop your leadership and you have understood that the art of influencing is one of its pillars? In this video, we will see how to be a true leader who influences and inspires. Because they let go of their “good student” persona, because they provide vision, because they are visible and because they take risks.
Resolving a conflict with a client in 5 steps (11'21)
Do you have a conflict with a client and don’t know how to find common ground so that you don’t lose your client or his money? Here is a 5-step solution to resolve the conflict: ORVSC. Options, Reformulation, Vision, Solution, Contractualization.
Responding to the objections of the client or collaborator (10'09)
Managing employees and customers intelligently means anticipating the difficulties and resistance that will inevitably punctuate your meetings. Because some people are difficult, because some subjects are delicate. We will deepen the management of objections and the use of counter-questions to facilitate your meetings in difficult contexts.
Leading a meeting, an impossible mission? (7'22)
Conducting meetings is undoubtedly the most difficult task for a manager. It requires a large permanent gap and excellence in all areas. To deploy excellence in collaboration, you must be goal-oriented, an excellent communicator and be able to adapt to all people and situations. These 3 talents make you a conductor.
The reflection and decision-making meeting (9'02)
The so-called reflection and decision-making meetings are those that bring about change in the office: from continuous improvement to major reorganization. We’ll look together at the 4 stages of these transformational meetings, including the qualities you will need in order to lead them.
The basis of self-marketing : image, visibility, career (7'02)
Self-marketing, a new buzzword? Marketing a product is a well-known concept. But to market a human? Market yourself? It’s something employees, managers, entrepreneurs, and job seekers should all know how to do. Self-marketing, or Personal Branding, is building and promoting your personal brand to boost your career and improve your job search.