Develop a Relational Intelligence
Relational intelligence allows us to better understand humans and adopt the appropriate behaviors to establish a healthy relationship without conflict or dependence.
In this course, we will see the importance of establishing an equal relationship, how to transform one’s outlook on oneself and on others, and how to assert oneself with assertiveness, without manipulation.
We will describe the attitudes and mechanisms that are obstacles to relational intelligence. We will finally discover the tools of active listening and how to set limits and say no.
Would we find ourselves in the middle of a conflict if we asserted ourselves healthily? My answer is “no”. Asserting ourselves in a healthy way, within a respectful and equal relationship with others, prevents us from giving in to the dance of conflict, even if the other person is urging us to.
I am going to describe the basis of this quiet affirmation (this assertiveness) through the concept of life positions (OK/not OK) inspired from Transactional Analysis.
The art of cultivating a positive outlook.
“Think positive, smile, be positive, look on the bright side,” as the magazines write.
Seeing and considering (prophesying) the best will actually give you a better chance of having a happy life.
At least you can be aware of the filters of perceptions (selection, interpretation and generalization) that distort your view of reality, often in a very negative way.
What attitudes do you adopt by reflex when communication starts getting tense?
How do you behave when you are in the middle of a conflict? Do you slip into flight, aggressiveness, manipulation or do you choose healthy affirmation?
This video will describe to you the 3 ways of communication that will lead to a dead end. And furthermore advise you on the 3 attitudes that you need to deal with in order to reach assertiveness, a healthy level of self-affirmation.
Nowadays, there are EQ tests, Emotional Quotient, calculated just like an IQ, Intelligence Quotient, to assess people’s ability to recognize emotions, understand and manage these emotions, either their own or those of others. A mature emotional intelligence is an essential key in communication, assertiveness and conflict management. What does emotional intelligence provide? How to manage negative emotions? And finally, how can we improve our Emotional Quotient on a daily basis?
How can we maintain a constructive attitude to facilitate cooperation at work and manage disputes and conflicts with ease? We will see the 3 hindrances to avoid (criticism, confirmation and justification) and the 4 good habits to maintain. These attitudes will help you reopen the field of possibilities.
How to practice active listening? Above all, what is the basis of active listening?
Availability, curiosity and openness. Here are the 3 key principles to which you can link 3 tools: synchronization, questioning and reformulation.
We are going to study these qualities and tools that will make you an excellent communicator
Many conflicts emerge because we do not know how to set boundaries. We don’t know how to say no like adults because we lack the self-confidence. Or we say no too late or too aggressively, so conflict erupts.
In this video we will first see why we don’t dare to say no, then how to say no to a request and finally how to say no to an attitude that doesn’t suit us.
Who comes out during a conflict? The parent in you, the adult in you or the child in you? Who is in charge?
We are going to decipher together what we call the states of the ego: parent, adult, child, that sometimes make it difficult to communicate and manage conflicts with those around us.
What are we playing at?
Relationship difficulties and conflict, often take on the form of a several act tragedy, in which we play different scenes.
Arguing, fleeing, complaining, accusing, arm wrestling or looking for support.
Are we victims, rescuers or persecutors in this psychological game that is the dance of conflict? Do we move from one role to another without even realizing it?